shipping & returns

shipping, order processing and cancellation  policy

All orders are processed and dispatched within 1-2 business days. (Monday- Friday)

All orders are shipped from Perth, Western Australia. We use Australia Post and sendal for all orders around AUSTRALIA.

 AUSTRALIA SHIPPING RATES AND TIME FRAME BELOW:

PERTH SHIPPING 

STANDARD SHIPPING: 1-5 business days. FREE SHIPPING on orders over $65,

EXPRESS SHIPPING: 1-3 business day. FREE SHIPPING on orders over $95

SHIPPING COST: STANDARD $5.95- $8.95 

                     : EXPRESS $12.95
 

THE REST OF AUSTRALIA: 

STANDARD SHIPPING: 5-7 Business days FREE SHIPPING on orders over $65, 

EXPRESS SHIPPING: 1-4 business days FREE EXPRESS SHIPPING on orders over $95,

 

SHIPPING COST: STANDARD: $7.50 - $9.95

                       EXPRESS: $14.95

TAXES AND DUTIES: 

When ordering outside Australia from Barebeauty Cosmetics the recipient is responsible for the import of taxes and fees and should comply with the laws and regulations of the destination country. 

All parcels may require a signature on arrival. 

AUTHORITY TO LEAVE PARCELS:

Although we don't recommend leaving your parcels unattended, when purchasing your items you can select option " LEAVE" in a safe place through your tracking link. It will be up to Australia post whether they think it is safe to leave you parcel somewhere. 

By selecting the Option "LEAVE'  you have given authority to let Australia Post or sendal leave your parcel somewhere safe, Barebeauty Cosmetics will not be able to offer you any further assistants. If your parcel has gone missing or has been stolen after it has been deemed delivered by Australia post, you will need to contact Australia Post so they can investigate it further.

Once orders are placed and finalised they cannot be edited or cancelled. Orders are shipped quickly as possible and once they have been dispatched they cannot be cancelled. Once you have received your items you may send them back for a refund as long as they are unopened and unused. 

return & exchange policy

We do not accept returns or exchanges due to hygiene reasons. 

If you receive a faulty or damaged product, please reach out to support@barebeautycosmetics.com and send a photo of your product along with your order number. 

This must be reported back to Barebeauty Cosmetics within 7 days of receiving your order. 

All shipments for the replacement products will be shipped to the address selected from the original order. 

PLEASE NOTE All our lashes are hand made with absolute care and can vary slightly from pair to pair. The hair placement of the lashes does not constitute damage and instead is part of the unique lashes. 

ALLERGY RETURNS:

If you have an allergic reaction to our products (LASHES OR GLUE ONLY) please contact us at support@barebeautycosmetics.com

Please attach a description and photo of your reaction to our lashes or glue along with your order number.

 

SHIPPING FEES ARE NOT REFUNDED WITH RETURNS.  

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